Wilbraham Mansion & Suites Policies

Our COVID-19 Policy

With the goal of providing a safe and healthy environment for our guests and staff, The Wilbraham is making the following changes to food service, room service, and cleaning protocols during the pandemic.

Food Service

Plastic/paper utensils, plates, cups
Individual serving packets for sugar, cream, butter, jelly, syrup, etc.
Hot cooked breakfast on a tray, either seated in dining room or taken to room, OR Take away bagged continental breakfast

Dining room seating, 20 person maximum at one time, to enable social distancing
Guests communicate their breakfast preference at least one day prior to check-in via form
Afternoon tea – individually wrapped servings for grab and go

Breakfast Options

Room Service

Elimination of daily in room service; guests may remove their trash and used towels
Trash receptacles and towel bins in hallways for guests’ use
Additional towels and bathroom amenities available upon guests’ request
Hand sanitizer available on premises
Check in time may be delayed due to additional cleaning protocols

Cleaning Protocols based on CDC guidelines

Sanitize room keys after each check-out
Trash cans lined with disposable bags
All bed linens, blankets, bedspreads and towels washed after every stay
Clean and sanitize all “high touch” surfaces – door knobs, remote controls, light switches, table tops, bathroom fixtures, etc.
Sanitize irons, hairdryers, refrigerator handles
Clean and disinfect laundry baskets
Staff hand washing per CDC guidelines
Staff wear gloves and masks

Check-in: 3pm - 5pm

Check-in after 5pm can be accommodated with advance notice.

Check-out: 11am

Based on availability, later check-out may be arranged on the departure day, for a fee: 11am-noon, no charge; noon-2pm, $30; 2pm-4pm, $60.

Rates:

Listed rates are based on double occupancy.
Sales tax (6.625%) and Occupancy tax (5.0%) not included in listed room rates.
Additional guest charge of $40.00 per night, in select rooms.
Two-night minimum stay required most weekends, with three-night minimum July 4th and Labor Day weekends.
One-night stays are taken based on availability, and an additional $25 is included in the room rate.
Rates are subject to change without notice.

Child Policy:

Children 12 and over are welcome. Due to pool insurance liability and no lifeguard, we are unable to accommodate children under 12 years old.

Pet Policy:

No pets allowed.

Deposit Policy:

All reservations require a deposit of one night’s rate plus taxes. (Sales Tax = 6.625%, Occupancy Tax = 5%) – The deposit will be charged at the time your reservation is accepted. We will mail to the guest a confirmation letter along with a credit card receipt to sign and return within seven days. If the arrival date is within one week, the deposit receipt will be held for signature at check-in rather than mailed.
Any remaining balance is due at check-in.
Payment methods accepted for Initial deposit: Visa, MasterCard, Discover, Amex
Payment methods accepted for Balance at Check-in: Cash, Check, Visa, Mastercard, Discover, Amex

Cancellation Policy:

If a reservation is cancelled 15 or more days prior to the scheduled arrival date, a refund will be issued in the amount of the deposit minus a $50 cancellation fee. (If the reservation is changed, there is a $50 change fee.)
If a reservation is cancelled 14 days to 3 days prior to the scheduled arrival date, the deposit will be forfeited unless the room is rebooked in its entirety. The $50 cancellation fee will apply if the room is rebooked and a deposit refunded.
If a reservation is cancelled within 48 hours of the scheduled arrival date (2:00 p.m.), the booked stay will be charged in full.
Early departures are charged for the entire reserved stay.
One Night reservations require payment in full and are non-refundable.

We attempt to accommodate all of our guests’ needs and requests, but we are simply unable to allow exceptions to the cancellation policies – even for emergencies (no matter how legitimate) or inclement weather. We are a small business that depends on reservation revenue to maintain and run the Wilbraham.

Smoking Policy:

Smoking is not permitted in the buildings. Burning incense, candles, or other items is also prohibited.
Violation of this policy will result in a $500 fee to cover cleaning and lost revenue. Guests violating this policy will be asked to leave the property immediately.

ADA Website Compliance

Our goal is to provide a wonderful experience in the desirable location of Cape May, NJ. We have built our site with ADA compliance in mind and have utilized available tools such as achecker.ca and Google Chrome’s ADA compatibility diagnostic tools. Please be aware that our efforts are ongoing. If you have difficulty navigating our website or booking a room at our inn, we ask you to contact us via telephone or email and our helpful staff will be happy to assist you.

133 Myrtle Ave

Cape May, NJ 08204-1237

(609) 884-2046

Owners: Doug & Joanne Carnes

wilbrahammansion@verizon.net

We work very hard to provide an easy-to-use online experience for all guests. We believe all of our website visitors should be able to easily research online on https://www.wilbrahammansion.com regardless of device type and whether an individual requires assistive technology. Our hotel website allows visitors to search for accessibility featured guest rooms with ease and details our property’s accessibility features here. If you have any questions or would like to report any issues related to the accessibility features of our property’s website, please contact us at wilbrahammansion@verizon.net

Bed and Breakfast Website Accessibility Features

This inn’s website for The Wilbraham Mansion & Suites is designed to be fully accessible to all and is designed according to W3C Web Content Accessibility Guidelines (WCAG) 2.0 and conforms to most priority checkpoints which entail some of the following elements:

Navigation Shortcuts

Our inn’s website can be navigated by using the tab key to traverse the elements of each page and by using the enter key to activate a highlighted link.

Structured, Semantic Markup

HTML heading tags are used to convey the document structure. Navigation menus are tagged as HTML maps so that the menu title can be read out, and the menu items are presented as a group.

Images Visibility

All content images include descriptive ALT attributes and all purely decorative graphics include null ALT attributes.

Standards Compliance

The site is designed to conform to Level AA compliance as specified by the Web Content Accessibility Guidelines. All pages validate as XHTML 1.0 and use structured semantic markup.

Bed and Breakfast Accessibility Features

MANSION:
The mansion is an historic building built in 1840 and has no ADA Compliant rooms or features in the building. See our suites for ADA accessible lodging options.

SUITES:

Elevator
Designated disabled parking
Ramps accessing the building

ROOM FEATURES (ROOM 101 & 205 are ADA compliant)

Grab bars in the bathrooms
Roll in shower
Widened doorways

*note: our dining room and indoor swimming pool are located in the Mansion building. That building requires the use of steps and is NOT ADA Compliant. Please call with any specific questions regarding the features in either building.

Accessibility References

Web Content Accessibility Guidelines (WCAG) 2.0, which explains the reasons behind each guideline.
Section 508, Information and news about the accessibility standards introduced by Section 508 of the Rehabilitation Act.

Accessibility Software and Services