Wilbraham Mansion & Suites Policies

Our COVID-19 Policy

According to current CDC guidelines, masks are not required in indoor settings such as The Wilbraham. The CDC does recommend that individuals at high risk for COVID-19 wear masks in all indoor settings. With the goal of providing a safe and healthy environment for our guests and staff, The Wilbraham is doing the following in regards to food service, room service and cleaning protocols.

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Food Service

  • Hot cooked breakfast will be served at 9:00AM in the dining rooms, on the front porch and back porch.
  • Individual serving packets for sugar, butter, jelly, etc. will be used.
  • A cold “Grab and Go” breakfast option is available upon request. Please request this option at check in.
  • Afternoon Tea – individually wrapped servings for “grab and go”, hot drinks and cold drinks.
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Room Service

  • In-Room housekeeping service will be provided daily.  Guests may request to opt out.
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Cleaning Protocols based on CDC guidelines

  • Sanitize room keys after each check-out
  • Trash cans lined with disposable bags
  • All bed linens, blankets, bedspreads and towels washed after every stay
  • Clean and sanitize all “high touch” surfaces – door knobs, remote controls, light switches, table tops, bathroom fixtures, etc.
  • Sanitize irons, hairdryers, refrigerator handles
  • Staff hand washing per CDC guidelines
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Check-in: 1pm - 5pm

Check-in after 5pm can be accommodated with advance notice.
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Check-out: 11am

Based on availability, later check-out may be arranged on the departure day, for a fee: 11am-noon, no charge; noon-2pm, $30; 2pm-4pm, $60.
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Rates:

  • Listed rates are based on double occupancy.
  • Sales tax (6.625%), Logging tax (5.0%), and Municipal Occupancy Tax (3.0%) not included in listed room rates.
  • Additional guest charge of $60.00 per night, in select rooms.
  • Two-night minimum stay required most weekends, with three-night minimum July 4th and Labor Day weekends.
  • One-night stays are taken based on availability, and an additional $25 is included in the room rate.
  • Rates are subject to change without notice.
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Child Policy:

  • Children 12 and over are welcome. Due to pool insurance liability and no lifeguard, we are unable to accommodate children under 12 years old.
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Pet Policy:

  • No pets allowed.
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Deposit Policy:

  • All reservations require a deposit of one night’s rate plus taxes.  (Sales Tax = 6.625%, Logging Tax = 5%, Municipal Occupancy Tax = 3%) – The deposit will be charged at the time your reservation is accepted.  We will mail to the guest a confirmation letter along with a credit card receipt to sign and return within seven days.  If the arrival date is within two weeks, the deposit receipt will be held for signature at check-in rather than mailed.
  • Any remaining balance is due at check-in.  Guests using late arrival will have the remaining balance charged to their credit card on the day of arrival.
  • Payment methods accepted for Initial deposit:  Visa, MasterCard, Discover, Amex
  • Payment methods accepted for Balance at Check-in: Cash, Check, Visa, Mastercard, Discover, Amex
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Cancellation Policy:

  • If a reservation is cancelled 15 or more days prior to the scheduled arrival date, a refund will be issued in the amount of the deposit minus a $50 cancellation fee. (If the reservation is changed, there is a $50 change fee.)
  • If a reservation is cancelled 14 days to 3 days prior to the scheduled arrival date, the deposit will be forfeited unless the room is rebooked in its entirety. The $50 cancellation fee will apply if the room is rebooked and a deposit refunded.
  • If a reservation is cancelled within 48 hours of the scheduled arrival date (2:00 p.m.), the booked stay will be charged in full.
  • Early departures are charged for the entire reserved stay.
  • One Night reservations require payment in full and are non-refundable.

We attempt to accommodate all of our guests’ needs and requests, but we are simply unable to allow exceptions to the cancellation policies – even for emergencies (no matter how legitimate) or inclement weather. We are a small business that depends on reservation revenue to maintain and run the Wilbraham.

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Smoking Policy:

  • Smoking is not permitted in the buildings. Burning incense, candles, or other items is also prohibited.
    Violation of this policy will result in a $500 fee to cover cleaning and lost revenue. Guests violating this policy will be asked to leave the property immediately.

ADA Website Compliance

Our goal is to provide a wonderful experience in the desirable location of Cape May, NJ.   We have built our site with ADA compliance in mind and have utilized available tools such as Google Chrome’s ADA compatibility diagnostic tools. Please be aware that our efforts are ongoing.  If you have difficulty navigating our website or booking a room at our inn, we ask you to contact us via telephone or email and our helpful staff will be happy to assist you.

133 Myrtle Ave

Cape May, NJ 08204-1237

(609) 884-2046

Owners:  Doug & Joanne Carnes

wilbrahammansion@verizon.net

We work very hard to provide an easy-to-use online experience for all guests. We believe all of our website visitors should be able to easily research online on https://www.wilbrahammansion.com regardless of device type and whether an individual requires assistive technology.  Our hotel website allows visitors to search for accessibility featured guest rooms with ease and details our property’s accessibility features here.  If you have any questions or would like to report any issues related to the accessibility features of our property’s website, please contact us at wilbrahammansion@verizon.net

Bed and Breakfast Website Accessibility Features

This inn’s website for The Wilbraham Mansion & Suites is designed to be fully accessible to all and is designed according to W3C Web Content Accessibility Guidelines (WCAG) 2.0 and conforms to most priority checkpoints which entail some of the following elements:

Navigation Shortcuts

Our inn’s website can be navigated by using the tab key to traverse the elements of each page and by using the enter key to activate a highlighted link.

Structured, Semantic Markup

HTML heading tags are used to convey the document structure. Navigation menus are tagged as HTML maps so that the menu title can be read out, and the menu items are presented as a group.

Images Visibility

All content images include descriptive ALT attributes and all purely decorative graphics include null ALT attributes.

Standards Compliance

The site is designed to conform to Level AA compliance as specified by the Web Content Accessibility Guidelines. All pages validate as XHTML 1.0 and use structured semantic markup.

Bed and Breakfast Accessibility Features

MANSION:
The mansion is an historic building built in 1840 and has no ADA Compliant rooms or features in the building. See our suites for ADA accessible lodging options.

SUITES:

  • Elevator
  • Designated disabled parking
  • Ramps accessing the building

ROOM FEATURES (ROOM 101 & 205 are ADA compliant)

  • Grab bars in the bathrooms
  • Roll in shower
  • Widened doorways

*note: our dining room and indoor swimming pool are located in the Mansion building. That building requires the use of steps and is NOT ADA Compliant. Please call with any specific questions regarding the features in either building.

Accessibility References

Privacy Statement

The Wilbraham Mansion Privacy Statement

Our Commitment to Privacy: Your privacy is important to us. To better protect your privacy, we provide this notice explaining our online information practices and the choices you can make about the way your information is collected and used. To make this notice easy to find, we make it available on our homepage and at every point where personally identifiable information may be requested.

The Information We Collect: This notice applies to all information collected or submitted on the wilbrahammansion.com website. On some pages, you can order products, make requests, and register to receive materials. The types of personal information collected at these pages are:

Name
Address
Email address
Phone number
Credit/Debit Card Information

On some pages, you can submit information about other people. For example, if you order a gift online and want it sent directly to the recipient, you will need to submit the recipient’s address. In this circumstance, the types of personal information collected are:

Name
Address
Email address
Phone Number

The Way We Use Information: We use the information you provide about yourself when placing an order only to complete that order. We do not share this information with outside parties except to the extent necessary to complete that order. We use the information you provide about someone else when placing an order only to ship the product and to confirm delivery. We do not share this information with outside parties except to the extent necessary to complete that order.
We offer gift-cards by which you can personalize a product you order for another person. Information you provide to us to create a gift-card is only used for that purpose, and it is only disclosed to the person receiving the gift.

We use return email addresses to answer the email we receive. Such addresses are not used for any other purpose and are not shared with outside parties.

You can register with our website if you would like to receive updates on our new products and services. Information you submit on our website will not be used for this purpose unless you fill out the registration form.

We use non-identifying and aggregate information to better design our website and to share with advertisers. For example, we may tell an advertiser that X number of individuals visited a certain area on our website, or that Y number of men and Z number of women filled out our registration form, but we would not disclose anything that could be used to identify those individuals.

Finally, we never use or share the personally identifiable information provided to us online in ways unrelated to the ones described above without also providing you an opportunity to opt-out or otherwise prohibit such unrelated uses.

Our Commitment to Data Security: To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online.

Our Commitment to Children’s Privacy: Protecting the privacy of the very young is especially important. For that reason, we never collect or maintain information at our website from those we actually know are under 13, and no part of our website is structured to attract anyone under 13.

How You Can Access or Correct Your Information: You can correct factual errors in your personally identifiable information by sending us a request that credibly shows error. To protect your privacy and security, we will also take reasonable steps to verify your identity before granting access or making corrections.

How to Contact Us: Should you have other questions or concerns about these privacy policies, please call us at 609-884-2046 or send us an email at reservations@wilbrahammansion.com.