Wilbraham Mansion & Suites Policies
Our COVID-19 Policy
Food Service
- Plastic/paper utensils, plates, cups
- Individual serving packets for sugar, cream, butter, jelly, syrup, etc.
- Hot cooked breakfast on a tray, either seated in dining room or taken to room, OR Take away bagged continental breakfast
- Dining room seating, 20 person maximum at one time, to enable social distancing
- Guests communicate their breakfast preference one day prior to check-in
- Afternoon tea – individually wrapped servings for grab and go
Room Service
- Elimination of daily in room service; guests may remove their trash and used towels
- Trash receptacles and towel bins in hallways for guests’ use
- Additional towels and bathroom amenities available upon guests’ request
- Hand sanitizer available on premises
- Check in time may be delayed due to additional cleaning protocols
Cleaning Protocols based on CDC guidelines
- Sanitize room keys after each check-out
- Trash cans lined with disposable bags
- All bed linens, blankets, bedspreads and towels washed after every stay
- Clean and sanitize all “high touch” surfaces – door knobs, remote controls, light switches, table tops, bathroom fixtures, etc.
- Sanitize irons, hairdryers, refrigerator handles
- Clean and disinfect laundry baskets
- Staff hand washing per CDC guidelines
- Staff wear gloves and masks
Check-in: 1pm-5pm
Check-out: 11am
Rates:
- Listed rates are based on double occupancy.
- Sales tax (6.625%) and Occupancy tax (5.0%) not included in listed room rates.
- Additional guest charge of $40.00 per night, in select rooms.
- Two-night minimum stay required most weekends, with three-night minimum July 4th and Labor Day weekends.
- One-night stays are taken based on availability, and an additional $25 is included in the room rate.
- Rates are subject to change without notice.
Child Policy:
- Children 12 and over are welcome. Due to pool insurance liability and no lifeguard, we are unable to accommodate children under 12 years old.
Pet Policy:
- No pets allowed.
Deposit Policy:
- All reservations require a deposit of one night’s rate plus taxes. (Sales Tax = 6.625%, Occupancy Tax = 5%) – The deposit will be charged at the time your reservation is accepted. We will mail to the guest a confirmation letter along with a credit card receipt to sign and return within seven days. If the arrival date is within one week, the deposit receipt will be held for signature at check-in rather than mailed.
- Any remaining balance is due at check-in.
- Payment methods accepted for Initial deposit: Visa, MasterCard, Discover, Amex
- Payment methods accepted for Balance at Check-in: Cash, Check, Visa, Mastercard, Discover, Amex
Cancellation Policy:
- If a reservation is cancelled 15 or more days prior to the scheduled arrival date, a refund will be issued in the amount of the deposit minus a $50 cancellation fee. (If the reservation is changed, there is a $50 change fee.)
- If a reservation is cancelled 14 days to 3 days prior to the scheduled arrival date, the deposit will be forfeited unless the room is rebooked in its entirety. The $50 cancellation fee will apply if the room is rebooked and a deposit refunded.
- If a reservation is cancelled within 48 hours of the scheduled arrival date (2:00 p.m.), the booked stay will be charged in full.
- Early departures are charged for the entire reserved stay.
- One Night reservations require payment in full and are non-refundable.
We attempt to accommodate all of our guests’ needs and requests, but we are simply unable to allow exceptions to the cancellation policies – even for emergencies (no matter how legitimate) or inclement weather. We are a small business that depends on reservation revenue to maintain and run the Wilbraham.
Smoking Policy:
- Smoking is not permitted in the buildings. Burning incense, candles, or other items is also prohibited.
Violation of this policy will result in a $500 fee to cover cleaning and lost revenue. Guests violating this policy will be asked to leave the property immediately.
ADA Website Compliance
133 Myrtle Ave
Cape May, NJ 08204-1237
(609) 884-2046
Owners: Doug & Joanne Carnes
We work very hard to provide an easy-to-use online experience for all guests. We believe all of our website visitors should be able to easily research online on https://www.wilbrahammansion.com regardless of device type and whether an individual requires assistive technology. Our hotel website allows visitors to search for accessibility featured guest rooms with ease and details our property’s accessibility features here. If you have any questions or would like to report any issues related to the accessibility features of our property’s website, please contact us at wilbrahammansion@verizon.net
Bed and Breakfast Website Accessibility Features
This inn’s website for The Wilbraham Mansion & Suites is designed to be fully accessible to all and is designed according to W3C Web Content Accessibility Guidelines (WCAG) 2.0 and conforms to most priority checkpoints which entail some of the following elements:
Navigation Shortcuts
Our inn’s website can be navigated by using the tab key to traverse the elements of each page and by using the enter key to activate a highlighted link.
Structured, Semantic Markup
HTML heading tags are used to convey the document structure. Navigation menus are tagged as HTML maps so that the menu title can be read out, and the menu items are presented as a group.
Images Visibility
All content images include descriptive ALT attributes and all purely decorative graphics include null ALT attributes.
Standards Compliance
The site is designed to conform to Level AA compliance as specified by the Web Content Accessibility Guidelines. All pages validate as XHTML 1.0 and use structured semantic markup.
Bed and Breakfast Accessibility Features
MANSION:
The mansion is an historic building built in 1840 and has no ADA Compliant rooms or features in the building. See our suites for ADA accessible lodging options.
SUITES:
- Elevator
- Designated disabled parking
- Ramps accessing the building
ROOM FEATURES (ROOM 101 & 205 are ADA compliant)
- Grab bars in the bathrooms
- Roll in shower
- Widened doorways
*note: our dining room and indoor swimming pool are located in the Mansion building. That building requires the use of steps and is NOT ADA Compliant. Please call with any specific questions regarding the features in either building.
Accessibility References
- Web Content Accessibility Guidelines (WCAG) 2.0, which explains the reasons behind each guideline.
- Section 508, Information and news about the accessibility standards introduced by Section 508 of the Rehabilitation Act.
Accessibility Software and Services
HTML heading tags are used to convey the document structure. Navigation menus are tagged as HTML maps so that the menu title can be read out, and the menu items are presented as a group.
The following tools and services are available for free to assist you with viewing and interacting with our website:
- HTML Validator for HTML Validator, a free service for checking that web pages conform to published HTML standards.
- Click Here for Web Page Backward Compatibility Viewer, a tool for viewing your web pages without a variety of modern browser features.
- Click Here for Lynx, a free text-only web browser.
Browser Help
Optimize the way you view your web browser. If you have difficulty in reading our website on your screen, you may be able to change the settings on your browser to help you improve readability and visibility of each webpage:
Learn about the Accessibility features of these major Internet Browsers below:
- Mozilla Firefox: Click Here for Mozilla Firefox Accessibility Features
- Google Chrome: Click Here for Google Accessibility Features
- Internet Explorer: Click Here for Microsoft Internet Explorer Ease of Access Options
- Apple Safari: Click Here for Apple Accessibility Support